How to delete your account
- Cancel your subscription first. In the app, go to Settings → Subscription → Cancel subscription, or revoke the AlertPaisa AutoPay mandate in your UPI app. This stops future charges.
- Email us at contact@alertpaisa.in from any email address. Write "Delete my account" and include the phone number registered with AlertPaisa.
- Confirm it is you. We check that the request comes from the owner of that number, for example by confirming through that phone number.
- We delete your data within 30 days.
What we delete
- Your account and phone number.
- Your shop profile: shop name, city and UPI ID.
- Your payment history, including saved notification text.
- Your settings and preferences.
- Your team memberships.
- Your device records.
We also ask our analytics provider to delete your app usage data.
What we keep, and for how long
- Billing and tax records: kept as long as tax law requires (currently up to 8 years), then deleted.
- Security and access logs, including OTP request logs: kept for 1 year, then deleted.
If you are in a team
- Shop owner: deleting your account deletes the shop and its team. Your staff lose access to the shop's payments and reports.
- Staff member: deleting your account removes only your membership and your own data. The shop and its payment history stay with the owner.
Data on your phone
The app also keeps data in its own storage on your phone. To remove it, uninstall AlertPaisa or clear its data in your phone's settings.
More information
See our Privacy Policy for everything we collect and how long we keep it.